Primary Responsibilities:

  • Take ownership of client issues, communicate progress and maintain trusted advisor relationships with the system’s users.
  • Provide real-time support via phone, email and in-person.
  • Communicate with development and customer support teams to create, investigate and verify Bugs and Change Requests.
  • Mailing duties and other offline administrative tasks.


  • Proficient with the following industry-standard computer software and web browsers: Windows, Microsoft Office (Word, Excel, PowerPoint, VPN, and webmail) Internet Explorer, FireFox, Safari, and other commonly-used business tools.
  • You will be assigned to a standard 40 hour work week, either assigned to a fixed or rotating shift.  This potentially includes holidays and weekends.
  • Professional demeanor.  Capable of representing company with personal and business integrity.