IT Business Relationship Manager.

Duties/Responsibilities:

  • The Business Relationship Manager (BRM) will manage the business relationship; oversee business prioritization and customer account management for a portfolio of business units across company  on behalf of the IT department.

  • The BRM is responsible to work with department customers to define, prioritize and monitor delivery of requested IT services consisting of capital projects, small enhancements and break fix deliverables.

  • The BRM will work with customers to identify opportunities to utilize new technology, explore options for automation, and consult on business investment proposals involving IT input to support them in achieving desired goals.

  • Business Relationship Manager (BRM) professionals will work as the strategic interface with assigned areas of company for the purpose of business-IT strategy development, solution discovery, service management, risk management and relationship management.

  • The BRM will serve as the relationship linkage between their business customer and IT.

  • They will provide highly-valued, strategic consulting level support and guidance throughout key IT initiatives.

  • They will facilitate, and serve as a lead, for the planning and execution of initiatives to enable company to achieve objectives through the effective use of technology.

  • They also communicate decisions, priorities and relevant project information to appropriate levels of staff regarding service requests, projects and initiatives.

  • The Business Relationship Manager proactively serves as a "trusted advisor," and function as a key point of contact for IT business stakeholders.

  • They represent IT to company’s internal customers by promoting IT's vision, value, services, and capabilities.

  • They also act as advocates on behalf of business stakeholders to ensure IT services meet their business priorities and needs.

  • Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills.

  • They work closely with others on intangible issues across organizational and business-entity boundaries.

  • Knowledge of technology risks and opportunities are shared to improve the efficiency and effectiveness of company.